Four Points by Sheraton Surabaya, Pakuwon Indah

* Perfect location (right above the mall Pakuwon Idah). * Bromo sunrise tour accessible. * Fantastic facilities. * Patient, helpful and professional staff (Paulina). Checked us in with the brightest smile and gave us traditional welcome drinks. Upgraded our room because of our special celebration and gave us a call when the room was ready. * Great bed and pillows for good sleep. * Great view from the window! * The gym was decent and the swimming pool was splendid!

The gym, the pool, the pool water (I am not kidding), the shower area near the gym, the helpfulness of the staff, and the welcome drinks met and some even exceeded my expectations. For those who are curious why I mentioned pool water, those of you who swam a lot must have experienced some pool water that is very viscous and hard to swim through. This pool? It is great! The water did not leave a salty or bitter aftertaste at all. The chlorine composition is not too much nor too little. The gym IS GREAT as well. It has full sets of dumbbell weights and some machines. THANK GOD it has more than just treadmills (like many hotels). The only thing lacking is a barbell and squat racks.

Loved the Suite! The panoramic view of the city was great. Do you love the room you loved? The ease and convenience of being part of a great Shopping Mall and near the American Embassy, etc. The sense of security. It is CLEAN and the Staff were absolutely phenomenal, polite and professional! Especially Paulina and Eveline at Reception, also Riri Silvia and Mr. Vicki with Management. I would absolutely return to this Hotel in the future. Last but not least, the Lift / Elevator was gloriously air-conditioned! Which is not always the case here in Indonesia.

Our stay was perfect. The breakfast and dinner were delicious, the service was great especially Mas Reva who served us with smile🙂 Perfect location and hotel with the access to the malls, comfortable bed/room. Will be back for sure!

-Breakfas very good. -The waiters also exellent for service all i need, fast with smile. -Just need more locall food (East Java food). -I just didn't find stawberry jam for two days.